Return & Exchange Policy
As all Cleopatra products are manufactured and prepared upon order, all sales are final and are not eligible for return or exchange, except in the cases listed below.
Eligible Cases for Return or Exchange
A return or exchange request will only be accepted if:
- The customer receives an item different from the one ordered.
- The incorrect size, color, or model was sent due to an error by Cleopatra.
- The product has a manufacturing defect.
Conditions
- Customers must contact us within 7 days of receiving their order.
- The product must be unused, in its original condition, and include all original tags and accessories.
- All returned items are subject to inspection by our Quality Assurance team before approval.
Non-Eligible Cases
Returns or exchanges will not be accepted for:
- Change of mind after receiving the order.
- Incorrect size, color, or specifications selected by the customer.
- Products that have been used, washed, altered, or damaged after delivery.
- Orders that have been manufactured exactly according to the customer’s selected specifications.
Important Notice
Returns or exchanges are accepted only if the error is caused by Cleopatra or if the product has a manufacturing defect. In all other cases, all sales are final.
